I have recently signrd up for Photoshop and Lightroom (been using them until I retired,and now want my own account).
Suffering like many others with the message "Develop disabled, please renew your membership".
Having tried all suggested solutions from the forums, decided to use live support, only to be told that non of the Lightroom team were available to help (must be a nice day where they live and they are all at the beach)!
Basically told to come back tomorrow. I attach no blame to the agent I spoke too, it's not his fault that Adobe can't be bothered to provide reasonable levels of support despite being considered the world leader in imaging software.
Below is a transcript of the live chat:
"Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. While you wait, you can try our community forums where experts are online 24/7. You are now chatting with 'Vikas' Vikas: Hello. Welcome to Adobe Technical Support. Vikas: Hi Norman! Vikas: Please allow me a moment while I look into your account & verify the details. Norman Robinson: Lightroom develop disabled, please renew membership. Have followed all suggestions on forum. None worked. NOT HAPPY Vikas: Thank you for being online. Vikas: As I understand, you are facing issue with Lightroom application. Is that correct ? Norman Robinson: Yes Vikas: Thank you for confirmation of issue. Vikas: I'm sorry to inform you that Lightroom team is offline today. Vikas: You can contact us back on Monday. We will connect your chat to lightroom team. Norman Robinson: That is ridiculous - for an organisation of Adobe's size. Its today I need help. NOT TOMORROW!!!!!! Vikas: I'm sorry Norman, we are from download and install team, we do not have enough knowledge of Lightroom application. Norman Robinson: Maybe I should cancel my subscription - there are alternative applications. Vikas: I'm sorry for the inconvenience caused to you in this issue. Vikas: I wish I could help you but I'm sorry. Vikas: Is there anything else I can help you with? Norman Robinson: Perhaps you should forward this conversation to Adobe's CEO. I'm Know I am not the only one suffering from this issue. The level is service is very poor."
Good job Bridge is still available with the 'Photography' contract.