Hi Peter – thank you for responding to my post.
Yes, “the project” I was referring to is the output. Apologies for confusing matters with my terminology.
All our users open the WebHelp directly from its location, it is not opened through an application.
Sometimes the index pane is completely empty and sometimes part of the index is missing. I have attached a couple of screen shots to demonstrate this. In the first, the whole index pane is empty. In the second, the index pane has a section of the 'D's missing. Whenever the problem occurs, reloading Webhelp seems to fix it and our IT guy wondered whether this could be a 'synching issue'.
We began getting reports of this problem with our latest release, which was published in March. Many of our users have later versions of IE installed (mainly 9 and 10). We included the line of code to emulate IE8 (the "meta tag fix") with this release. If the problem is not related to the size of the index, we wondered whether the problem could be something to do with IE.
Thanks for your help with this matter. Carol
