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Captivate Hangs on Startup MAC (resolved)

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Hi to you all !

 

After struggling with Adobe (lack of adequate) support, I finally managed to solve my problem on my own.

 

Here the rundown :

 

(long answer, you can skip to bottom for short answer)

 

I have:

 

  • Paid subscription Adobe CC suite
  • Paid subscription of Captivate 7
  • Running on Mac OSX Mavericks

 

All of a sudden, Captivate started to hang (crash) at startup. Called Adobe support:

 

First answer: " You cannot have a subscription of Captivate and a subscription of CC at the same time "

Hang up and call again: " I don't see any subscription for Captivate in your account "

Hang up and call again: " I will cancel your subscription and try to register again "

Register Again... : " I cannot get Captivate 7 subscription now 'cause the current version is Captivate 8"

Call again: " I will restore your subscription "
1 day later: " Still not working !"

Called again: " I will reset your subscription, wait 15 minutes then try again "

 

Not to mention that the support is being done in beautiful INDIA !! Forget about US based support !

 

Got fed up, installed a pirated version on another machine ! Hey ! I've got work to do here !

 

After that, I reverted to investigate myself and dig a bit. Here's what I did:

 

(Short answer)

 

  • Open monitor to look at application log.
  • Noticed Captivate was flagging numerous corrupt fonts and stopped while loading one.
  • Open Fontbook to validate and delete faulty fonts
  • Cleared font cache
  • Restarted machine
  • Started Captivate, works great

 

No thanks for Adobe support ! Crappy to say the least ! But we all know that !


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