Hi to you all !
After struggling with Adobe (lack of adequate) support, I finally managed to solve my problem on my own.
Here the rundown :
(long answer, you can skip to bottom for short answer)
I have:
- Paid subscription Adobe CC suite
- Paid subscription of Captivate 7
- Running on Mac OSX Mavericks
All of a sudden, Captivate started to hang (crash) at startup. Called Adobe support:
First answer: " You cannot have a subscription of Captivate and a subscription of CC at the same time "
Hang up and call again: " I don't see any subscription for Captivate in your account "
Hang up and call again: " I will cancel your subscription and try to register again "
Register Again... : " I cannot get Captivate 7 subscription now 'cause the current version is Captivate 8"
Call again: " I will restore your subscription "
1 day later: " Still not working !"
Called again: " I will reset your subscription, wait 15 minutes then try again "
Not to mention that the support is being done in beautiful INDIA !! Forget about US based support !
Got fed up, installed a pirated version on another machine ! Hey ! I've got work to do here !
After that, I reverted to investigate myself and dig a bit. Here's what I did:
(Short answer)
- Open monitor to look at application log.
- Noticed Captivate was flagging numerous corrupt fonts and stopped while loading one.
- Open Fontbook to validate and delete faulty fonts
- Cleared font cache
- Restarted machine
- Started Captivate, works great
No thanks for Adobe support ! Crappy to say the least ! But we all know that !