Yeah thats the thing, she told me that in the past they have had designers send them a digital and print proof with having the same colours, which i can't believe.
I have sent them a CMYK proof of the pallet they gave me and the pantone so hopefully they can get to grips with it.
it would be a lot easier if they had gone to a printers and got a pantone they liked and gave me that, instead of me trying to match a pantone from an rgb copy.
Thanks tho.