In other words - Could you please post a screen grab with the layers panel open, the 3d properties open, and post what steps you have taken so far. If necessary, you can drag the panels towards your document to force them to stay open, when your done, you can go to the upper right hand corner of photoshop and click on the work spaces when the menu opens choose reset workspace, and all the panels will go back to where they were when you first installed photoshop.
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