Holy lack of helpfulness batman!
Jeff, did you just tell the customer who started a discussion on official adobe forums in the "Downloading, Installing, Setting Up> Discussions" forums, asking for help about a topic very specifically related to the topic of the forum, to create a third discussionbecause the second discussion being referenced here by Staff is not up to date - no wonder this guy is pissed off. You probably lose tens or even hundreds of customers like us who would visit a single page like this and immediately discount Adobe service as marginal and a pain to endure. Why would anyone reading this ever join this forum or try to start a discussion with this type of response. I did to look out for your customer.
He/She wants a solution to a problem which is clearly identified and for which backup documentation he already supplied. Renee just said "i'm ready to cry in the corner of my office" and you tell him that he needs to start another discussion about it instead of trying to do some research and see what the real problem might be that causes this thread to have so quite a few views.
Step your game up forum staff please!!!!
People who are writing here need the solution, not ********* redirects. Forums are supposed to be a place to cut the bs and solve problems.
GG