Hi Dave. Thank you for the reply. No, this is not yet resolved, but I think a resolution is in progress. A helpful phone customer support rep spent an hour or so diagnosing the problem for me on Friday. Earlier Friday, online chat customer and tech support was less-than-helpful in 90 minutes.
It appears that the problem is on some Adobe server that authenticates the apps, not an issue on my computer. As I understand it, my account shows up-to-date or active everywhere except on the server that validates the license when a CC app is launched. I was having the same problem on the two computers on which I had CC installed. As I understand it, the phone rep escalated my case to the tech team that handles the server and there is hope that my case will be resolved on Monday, leaving me without CC for at least a few days. So, while I find it unacceptable to not have access to my CC subscription, I do believe that a solution is pending and there is nothing more that I can do about it.
Some editorializing on my part: This is the one of the things that makes some people leery of subscription-based software. The apps are installed on my machine, but I cannot access them because of a mistake/error/bug on a server located half-way around the world. My ability to use the tools is lost, despite the fact that they were paid for. Now I have to wait until someone's weekend is over and I get in the queue that will be dealt with only during weekday working hours in that part of the world. The frustration is not helped by the fact that this kind of error has happened to others in the past couple of years, yet continues to happen, seemingly at random, to other customers. Staff should be on hand to fix this problem immediately. At this point, I just hope that Adobe can fix my problem soon and prevent this from happening to others again, as this is an unacceptable circumstance.
Thank you for checking on this. You and other customer-facing support personnel have been responsive and pleasant, if not yet able to actually do for me what ultimately matters most.
Thanks again,
Jason