I'm thinking the problem is the one described in
and that Willam has correctly identified the problem is related to printing from the online help rather than when you generate a printed document.
If that is the case, it would make sense to delete this thread and move the other one to the Rh HTML forum. I will do that if you will kindly confirm that is the action that should be taken.
See www.grainge.org for RoboHelp and Authoring tips